Refund Policy

• If you were charged but could not take the test, you get your money back.
• If you were charged twice, you get the duplicate back.
• If you changed your mind before taking the test, ask us — we would rather refund you than have you feel stuck with it.

A single test is a one-time purchase at the price shown on its page and at checkout, in US dollars. There is no subscription and nothing renews. Sales tax is calculated by Paddle at checkout and shown on your receipt.

• You were charged, but no test access arrived.
• You were charged twice for the same test.
• A technical problem on our side stopped you taking the test.
• You bought the wrong test by mistake and have not taken it.
• You changed your mind and have not taken the test.

In the last two cases, just ask — tell us the transaction reference from your receipt and we will sort it out. Being reasonable is cheaper for us than a dispute.

• You have already completed the test and received your personalised result.
• The test access was shared, resold, or used by someone else.
• The request comes long after the purchase and the test has been used.

Even then, write to us. If something about the result was broken, or the test did not do what its page said it would, we will still make it right.

Email us with the transaction reference on your Paddle receipt, or the email address you used at checkout. If you are not sure which test it was, tell us roughly when you bought it and we will find it.

We aim to reply within two business days. Refunds are processed by Paddle, as the merchant of record for the sale, and normally appear on your statement within five to ten business days, depending on your bank.

If you do not recognise a charge, it is usually ours: the statement shows Paddle’s name rather than ours, because Paddle is the seller of record. Write to us first and we can normally resolve it the same day — a chargeback takes weeks and costs everyone more.

Email support@sideofyou.com with the subject “Refund request”, or use the contact page.

This policy was last reviewed September 2026. Our statutory obligations under consumer law where you live are unaffected by anything on this page.