Last updated September 2026
Contact
Questions about a purchase, a refund, or a test you bought? Side of You is run by XU JUNYUAN, an individual seller based in China, and email is the fastest way to reach a person.
Email us
We answer in English and reply to most messages within two business days. There is no phone line and no live chat — email keeps the record straight.
What to include
- The transaction reference from your Paddle receipt (it starts with
txn_), or the email address you used at checkout. - What you were trying to do, and what happened instead.
- If it is about a refund, put “Refund request” in the subject line so it is not missed.
Common questions
- “What is this charge from PADDLE.NET?” That is your test purchase. Paddle is the seller of record for every order, so its name appears on your statement instead of ours. Send us the date and amount and we will confirm it.
- I paid but the result is still locked. Give it a few seconds: the access is created when Paddle confirms the payment to us, and the page checks again by itself. If your receipt link opens the success page, use “Start Your Test” there. Test access lives in the browser you bought it in, so if you have cleared your browser data or switched devices, email us with your receipt and we will restore it.
- I want my data deleted. Email us from the address you bought with. The Privacy Policy explains what we can delete immediately and what tax rules require us to keep.
Before you write
These tests are entertainment, not a diagnosis or a crisis service. If you need help with your mental health, please contact a qualified professional or your local support line — we are not able to provide that kind of help.